Effective Date: 12 May 2025
At SIGNLIGHTS, customer satisfaction is important to us. However, due to the nature of our business and products, we do not offer refunds for any purchases made on our website.
All Sales Are Final
Please be aware that once an order is placed and payment is processed, it cannot be canceled, returned, or refunded. We encourage all customers to review product details, specifications, and quantities carefully before completing a purchase.
Damaged or Defective Items
If you receive a product that is damaged or defective upon arrival, please contact us within 7 days of delivery at signlightsjp@gmail.com . Include the following in your message:
- Your order number
- A detailed description of the issue
- Clear photos showing the damage or defect
Upon reviewing your claim, we may offer a replacement item at our discretion. We do not offer monetary refunds, only replacements if the claim is approved.
Incorrect Orders
In the event that you receive the wrong item, please notify us within 7 days of receiving your package. We will investigate and work to resolve the issue as quickly as possible.
Contact Information
If you have any questions about our Refund Policy, please reach out to us at:
Email: signlightsjp@gmail.com
Phone: +91 9971429493
Address: G-133 Gazipur Village, near Petrol Pump, Gazipur – 110092